Our Shipping & Returns Policy

At Dvapara, we are committed to providing you with the best possible shopping experience. Please read our shipping and returns policy carefully to understand our processes.

Shipping Policy

Standard Shipping

We offer flat-rate shipping for all orders, ensuring you know what to expect at checkout.

Seasonal Free UK Shipping Offers

Enjoy free UK shipping during special seasonal promotions, such as our December Free Shipping Offer. Keep an eye out for announcements and updates!

Processing Time

Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking details once your order has been dispatched.

Returns & Refunds Policy

Thank you for choosing Dvapara! If, for any reason, you are not completely satisfied with your purchase, we invite you to review our returns and refunds policy.

Return Window

You can return or exchange your purchase within 30 days from the date of receipt.

Initiation of Returns or Exchanges

To initiate a return or exchange, please contact our customer support team at contact@dvapara.co.uk with your order details.

Approval and Discretion

All returns and exchanges are subject to approval and may be denied at our discretion for just cause.

Packaging Requirements

Please ensure that all returning merchandise includes:

  • All accessory items.

  • The original packaging, if possible.

  • Your corresponding order number(s).

Shipping Costs and Fees

  • Customers are responsible for all return-related shipping costs, including any customs fees incurred with the original order.

  • If the product is defective upon arrival, Dvapara will refund the shipping and customs fees after reviewing proof of the defect (e.g., photos).

  • Replacement or refunds for defective products will be issued upon confirmation.

Processing Time

  • Allow up to 5 business days for a return or exchange to be processed after it reaches our facility.

  • Once processed, an email notification will be sent to confirm the status of your return or exchange.

  • Refunds can take up to 10 business days to reflect, depending on your payment provider.

Contact Information

If you have questions or require further assistance with your return or exchange, please contact us at contact@dvapara.co.uk Our dedicated team is here to help.

Thank you for being a valued customer of Dvapara. We appreciate your trust in our products and are committed to ensuring your satisfaction!