Privacy Policy for Dvapara

Effective Date: 29/11/2024

At Dvapara, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you use our website or purchase our products. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect and process the following types of personal data:

  • Personal Information: Name, email address, phone number, and shipping/billing address.

  • Payment Information: Credit/debit card details or other payment methods. This information is securely processed by our third-party payment providers and is not stored on our servers.

  • Technical Data: IP address, browser type, operating system, device type, and browsing behaviour through cookies and analytics tools.

  • Communication Data: Any correspondence via email, contact forms, or customer support.

2. How We Use Your Information

We use your personal data for the following purposes:

  • Order Processing: To fulfil orders, process payments, and deliver products.

  • Customer Support: To respond to inquiries and provide assistance.

  • Marketing: To send newsletters, promotions, or updates (only if you opt-in).

  • Improvement: To analyse website performance and improve our services.

  • Legal Compliance: To comply with legal obligations and protect against fraud.

3. Sharing Your Information

We do not sell, rent, or trade your personal data. However, we may share it with trusted third parties to provide our services:

  • Payment Processors: To securely handle your transactions.

  • Shipping Providers: To deliver your orders.

  • Analytics Providers: To improve our website and user experience (e.g., Google Analytics).

  • Legal Authorities: If required by law or to protect our rights and property.

4. Cookies and Tracking

We use cookies to enhance your browsing experience and track website usage. Cookies may be used to and we adhere to the GDPR regulations

  • Remember your preferences.

  • Analyse website traffic and behaviour.

  • Deliver personalised content or ads.

You can manage or disable cookies in your browser settings. However, this may affect the functionality of our website.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Once your data is no longer needed, it will be securely deleted.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.

  • Correction: Request corrections to any inaccurate or incomplete data.

  • Deletion: Request the deletion of your data, subject to legal obligations.

  • Opt-Out: Unsubscribe from marketing communications.

  • Data Transfer: Request a copy of your data in a portable format.

To exercise these rights, please contact us at contact@dvapara.co.uk

7. Data Security

We take the security of your data seriously and implement appropriate measures to protect it from unauthorised access, loss, or misuse. These measures include:

  • Secure server connections (SSL).

  • Encryption of sensitive data.

  • Regular monitoring and updates to our systems.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before submitting personal data.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at contact@dvapara.co.uk

We are committed to ensuring your privacy and appreciate your trust in Dvapara.